Customer Service Representative

Compex Legal Services

Krista Smith

Torrance, California

Responsibilities

The Customer Satisfaction Representative oversees the fulfillment of client requests in order to ensure accuracy, timely completion and the overall satisfaction of the client in all areas of client service

THIS POSITION WILL REQUIRE TO COMMUTE TO CLIENT OFFICES

Provides support to clients by handling clients inquires, assist with orders, communicates progress, updates on pending requests, problems, delays, and/or issues

Checks data for accuracy, clients orders are correctly entered, custodial contacts are updated, confirm location(s)

Maintain consistent line of communication in handling client inquiries

Review and attend to open orders report

Ensure that orders are documented accurately

Coordinate efforts with other departments to handle client issues

Other duties as assigned
Benefits

Compex offers its full time employees Medical, Dental, Vision, 401k and FSA

In addition, these benefits are fully paid by the company: Basic Life Insurance, LTD and EAP

The following supplemental benefits are also offered: Voluntary Life Insurance, AD&D, Aflac and Legal Shield

Compex offers full-time employee benefits including vacation; sick; and holiday