Customer Service Representative

Responsibilities
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The Customer Satisfaction Representative oversees the fulfillment of client requests in order to ensure accuracy, timely completion and the overall satisfaction of the client in all areas of client service
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THIS POSITION WILL REQUIRE TO COMMUTE TO CLIENT OFFICES
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Provides support to clients by handling clients inquires, assist with orders, communicates progress, updates on pending requests, problems, delays, and/or issues
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Checks data for accuracy, clients orders are correctly entered, custodial contacts are updated, confirm location(s)
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Maintain consistent line of communication in handling client inquiries
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Review and attend to open orders report
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Ensure that orders are documented accurately
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Coordinate efforts with other departments to handle client issues
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Other duties as assigned
Benefits
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Compex offers its full time employees Medical, Dental, Vision, 401k and FSA
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In addition, these benefits are fully paid by the company: Basic Life Insurance, LTD and EAP
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The following supplemental benefits are also offered: Voluntary Life Insurance, AD&D, Aflac and Legal Shield
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Compex offers full-time employee benefits including vacation; sick; and holiday